When receive customers' complaint, collecting complete information and advising relevant sections to deal with.
Check "Record of Quailty" which made during production process. Inspecting retained samples to understand the situatuin of customer's complaint, then reporting inspection result to general manager.
Discuss with related department for improving the quality and offering reasonable compensation.
Reporting our resolution to customer and getting customer's approval.
Sample requirement from customer
When sample available, sending to customer
We are a factory , Over 30 years of experience in global sell of highly - quality screws fasteners
75 days -120 days
TT 30% down payment, 70% before shipment
Our MOQ is 100,000pcs
Yes, of course